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Pondera Pace reads your workouts, heart rate, sleep and heart rate variability from your phone’s health platform. It only reads: it never writes to it.

AndroidConnect Health Connect under Profile › Connected apps & devices and accept the read permissions it asks for.

iPhoneConnect Apple Health from the same screen and allow access in the permission sheet iOS shows.

Your watch or running app has to write its workouts to Health Connect or Apple Health for Pondera Pace to see them.

Almost always the connection or one of its read permissions is missing. Check Profile › Connected apps & devices.

AndroidOpen Health Connect › App permissions › Pondera Pace and make sure the read permissions are on.

iPhoneOpen Settings › Health › Data Access & Devices › Pondera Pace and make sure the categories are allowed.

Then check that your watch app already uploaded the run to Health Connect or Apple Health. New workouts are imported each time you open Pondera Pace.

On Android, Health Connect only lets apps read the last 30 days unless you grant the history permission, which extends it to up to 2 years. On iPhone, Pondera Pace reads up to 2 years from Apple Health.

If older workouts reached your phone after Pondera Pace had already imported that period, use Profile › Connected apps & devices › Re-import history to read the whole history again.

Pace Premium is billed by the App Store or Google Play and renews automatically until you cancel it there. You can see your plan under Profile › Subscription.

iPhoneTo cancel: Settings › your name › Subscriptions › Pondera Pace.

AndroidTo cancel: Google Play › your profile › Payments & subscriptions › Subscriptions › Pondera Pace.

If you changed phones or reinstalled the app, open the Premium screen and tap Restore my purchase with the same store account you subscribed with.

Go to Profile › Delete account and confirm your identity with your password, or with Google or Apple if you sign in with one of them. Your account, your sessions and everything you imported are deleted permanently.

Deleting your account does not cancel a subscription: cancel it in your store first.